Terms and conditions

Happy Seasons ©  ·  Last updated: May 2026

1. Company details

2. Orders and order confirmation

When you place an order at happy-seasons.nl, you will receive an order confirmation by email. If an item should unfortunately be sold out, contain an obvious error in price or description, or an order cannot be fulfilled for any other reason, we will contact you as soon as possible.

If an order cannot be fulfilled, you will of course receive a full refund.

All prices are in euros and include VAT.

3. Payment

We accept the following payment methods:

• Visa and Mastercard
• iDEAL
• Apple Pay
• Google Pay
• PayPal
• Klarna, including pay now, pay later and instalment payment – see Klarna's own terms
• Gift cards issued by Happy Seasons / Jule-sweaters ApS

The amount is reserved when you place the order and only charged when the order is shipped. For Klarna and PayPal, the payment terms of the relevant provider apply.

All payment communication is SSL-encrypted. We never store card details.

4. Delivery

At happy-seasons.nl we deliver throughout the Netherlands. We pack and ship quickly so that you receive your order as soon as possible.

In the Netherlands, delivery to a pickup point is free for orders of € 80 or more.
Home delivery or delivery to a business address always costs extra.

Country	Expected delivery time
Netherlands	1–3 working days

You will receive a shipping confirmation with a tracking number, so you can follow your parcel all the way.

Delivery times are indicative and may vary during the peak season, especially in November and December. Around Black Friday, carriers may need 1–2 extra working days. We are not responsible for delays by carriers beyond our control.

Tip: Orders placed before 15:00 on a working day are usually shipped the same day.

4.1 – Force majeure

We are not liable for delays or non-performance of the agreement resulting from circumstances beyond our control, including but not limited to:

• Strikes
• Natural disasters
• War
• Pandemics
• Transport problems
• Government measures

4.2 – Uncollected parcels

If you do not collect your parcel from the chosen pickup point and it is sent back to us, we will refund your order. A fee of € 12.95 will be deducted, covering the actual costs of shipping, return shipping and handling.

You cannot exercise the right of withdrawal by simply refusing to accept the parcel without at the same time clearly informing us of your withdrawal.

5. Returns and exchanges

We know that sizes can sometimes be hard to judge – and that you are not always completely sure when shopping online. That is why we have made it simple and flexible:

You can choose our € 6.95 return label, which is deducted from your refund, or you can buy return shipping yourself from a carrier of your choice. For complaints and defective items, we of course pay the return costs.

Whichever option you choose, you can arrange everything via our returns portal.

If you use our return label, the return address is automatically printed on the label. If you choose to pay for shipping yourself, you will find the return address in the portal.

Under the statutory right of withdrawal, the item must be sent back no later than 14 days after you have told us that you wish to withdraw. If you create the return in our returns portal, the period starts from the time it is created in the portal.

For our extended 100-day service for exchanges and returns for a gift card, the return must be created within 100 days of receipt, and the item must be sent back no later than 14 days after it is created in the portal.

Condition of the item on return

• The item must be returned unworn, unwashed and in the same condition as when you received it.
• The item must have the original hangtags and labels and be completely free of signs of use.
• We strongly recommend returning the item in the original polybag or other suitable packaging, as this protects the item against colour transfer, odours, moisture and damage during transport.
• If the item is damaged, absorbs odours or deteriorates during return transport due to insufficient packaging, the customer is liable for the reduction in value.
• Items with removed or damaged hangtags, missing labels, or with wax, odour, stains, hair, make-up, perfume, visible signs of use or other deterioration are considered to have been used.
• Items that have been used or can no longer be sold as new are subject to a reduction in value equal to the full purchase price. No refund is given for such items.
• If you want an item back without a refund, this is possible against payment of shipping and handling costs.
• Our extended 100-day service for exchanges and returns for a gift card only applies to items that are unworn and unwashed, with original hangtags and labels, and in a condition in which they can be resold as new.

Right of withdrawal

As a consumer, under the Distance Selling Act you have the right to withdraw from your purchase within 14 days without giving a reason, counted from the day of receipt. Within these 14 days you can get your money back via the original payment method.

If you have ordered several items in the same order but receive them at different times, the period starts on the day you receive the last item.

After the 14 days, as an extra service we offer you up to 100 days to exchange for a different size or return the item for a gift card for our webshop, provided the item meets the conditions of our extended returns service.

You can use the model withdrawal form at the end of these terms and conditions, or create the return directly in our returns portal.

You cannot exercise the right of withdrawal by simply refusing to accept the item without at the same time clearly informing us of your withdrawal.

Refund on withdrawal

On withdrawal, we refund the amount via the original payment method. If the entire order is returned, we also refund the cheapest standard delivery if you paid for delivery. If you use our return label, € 6.95 is deducted from the refund.

For a partial return, delivery costs are not refunded if you keep one or more items from the order.

If the item has lost value as a result of use beyond what is necessary to establish its nature, characteristics and functioning, the reduction in value will be deducted from the refund.

We refund without undue delay and no later than 14 days after you have told us that you wish to withdraw. We may wait to refund until we have received the item back or until you have provided proof of return.

If you exchange an item, this is not regarded as a new purchase agreement but as a change to the original purchase. The new item therefore still falls under the withdrawal period of the original order. The original purchase and delivery dates apply.

Free gifts and promotional benefits

If you return an order that included a free gift, promotional product or other benefit, this must also be returned if the conditions for the gift are no longer met after the return. Failure to return it will result in the value of the gift being deducted from the amount to be refunded.

6. Warranty for defects

We of course only supply products of good quality. Should you nevertheless receive an item with a manufacturing fault or defect, you are entitled to the statutory warranty of 2 years from the delivery date.

The warranty covers faults and defects that were already present at delivery, not normal wear and tear, incorrect washing, incorrect use or damage arising after receipt.

Submitting a complaint

1. Go to our returns portal and create a complaint.
2. Describe the defect and upload a photo of the problem.
3. We will handle your request and come back to you with a solution as soon as possible.

Complaints can also be sent by email to info@happy-seasons.nl with a photo and order number.

For justified complaints, we cover the return costs. You will never be asked to pay for returning a defective item.

You must make a complaint within a reasonable time after discovering the defect. A complaint made within 2 months of discovering the defect is always considered timely.

7. Gift cards

Gift cards issued by Happy Seasons / Jule-sweaters ApS are valid for 2 years from the date of issue, unless otherwise stated on the gift card. The gift card can be used in our webshop.

• Gift cards cannot in principle be exchanged for cash, unless otherwise provided by applicable law.
• If payout of an electronic gift card or voucher is required by law, an administrative fee may be charged during the validity period.
• Any remaining balance is kept and can be used for future purchases within the validity period.
• Lost or stolen gift cards are in principle not replaced.

Gift cards, discount codes and promotional benefits issued free of charge as part of competitions, campaigns, goodwill or sales promotions cannot be exchanged for cash, unless otherwise provided by applicable law.

8. Personal data and cookies

We treat your personal data confidentially and in accordance with the GDPR and Dutch privacy legislation.

We only collect and process the data needed to carry out and deliver your order, including name, address, email address, telephone number and payment details. Your data is only shared with third parties when necessary to process your order, such as carriers, payment providers and technical partners.

You always have the right to request access to, correct or have deleted the data we have registered about you. Contact us at info@happy-seasons.nl.

Our website uses cookies to improve your experience and for statistics. You can manage your cookie settings at any time via our cookie banner.

Read our full privacy policy here.

9. Dispute resolution

If you are not satisfied with your experience with us, we would like to hear from you. Write to us at info@happy-seasons.nl – we will sort it out.

If we cannot reach a solution together, as a consumer you can submit a complaint to:

• Disputes Committee (Geschillencommissie)
  PO Box 90600, 2509 LP The Hague
  www.degeschillencommissie.nl

These terms and conditions are governed by Danish law. Any disputes that cannot be settled amicably will be resolved by the Danish courts, with the Court of Aarhus as the competent court, unless mandatory law provides otherwise.

As a consumer, you are always protected by the mandatory consumer rules of your country of residence.

Model withdrawal form

These terms and conditions are governed by Danish law. Any disputes that cannot be settled amicably will be resolved by the Danish courts, with the Court of Aarhus as the competent court, unless mandatory law provides otherwise.

As a consumer, you are always protected by the mandatory consumer rules of your country of residence.